Terms and Conditions of Service

These Terms govern the HVAC work we perform for you. They are separate from our website Terms of Service, which covers use of truecareair.com itself, and from our Privacy Policy, which covers how we handle your information.

1. Agreement to these Terms

By requesting an estimate, scheduling a service appointment, or engaging True Care Air LLC ("True Care Air," "we," "us," or "our") to perform work, you ("Customer" or "you") agree to these Terms. If you do not agree with any part of them, please do not book service with us.

We may update these Terms. The version posted on this page on the date your work is performed is the version that applies to that work.

2. Who we are

True Care Air LLC is a licensed and insured Florida air conditioning contractor, license number CAC1824801, owned and operated by Derrik Speck. We carry general liability insurance and maintain workers' compensation coverage as required by the State of Florida. Proof of license and insurance is available on request.

We are a service-area business. We come to you. The address below is a mailing address only and is not a staffed office or a walk-in location, so please do not visit it for service.

True Care Air LLC
13300 South Cleveland Avenue, Suite 56 #829
Fort Myers, FL 33907 (mailing address only)

3. Services we provide

We perform residential and light commercial HVAC work across Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs, Estero, Naples and the surrounding area, including:

• Air conditioning repair and diagnostics
• System replacement and new installation, including heat pumps, air handlers and packaged units
• Preventive maintenance, tune-ups and True Care Club memberships
• Ductwork repair, sealing and replacement
• Indoor air quality equipment, including UV purification
• Mini-split and ductless systems
• Thermostat installation and setup
• Emergency and after-hours service

All work is subject to scheduling availability. We may decline a job that falls outside our expertise, poses a safety hazard, or cannot be performed in compliance with applicable codes. We do not perform air duct cleaning.

4. Dispatch fees, estimates and pricing

4.1 Dispatch fee

A dispatch fee is charged for every diagnostic or repair visit. It pays for the trip and for a real diagnosis of the problem. It is billed whether or not you go ahead with the repair.

When	Residential	Commercial
Monday to Friday, 8:00 AM to 5:00 PM	$109	$129
Saturday and Sunday, 8:00 AM to 5:00 PM	$129	$129
Before 8:00 AM or after 5:00 PM, any day	$150	$200
Recognized holidays	$159	$159

The rate is set by the start time of your appointment. True Care Club members pay a reduced dispatch fee. There is no dispatch fee and no repair labor charge on a failure covered by an active labor warranty package.

4.2 Estimates

Estimates for system replacement are free. There is no charge for us to come out and quote a new system.

A visit requested for a specific diagnosis or inspection, including permit, pool, spa, insurance and real estate inspections, is a paid dispatch and is not a free estimate.

Written estimates are valid for thirty (30) days from the date issued unless stated otherwise on the estimate. Estimates reflect conditions observed at the time of assessment. If additional problems are found once work begins, we will stop, tell you what we found, and give you a price before continuing.

4.3 Repair pricing

We do not quote repair prices over the phone. We quote the dispatch fee over the phone, diagnose the problem on site, and give you a flat price for the repair before any repair work starts, so you decide knowing the number.

4.4 Payment

• Payment is due on completion of the work unless other arrangements are made in writing.
• We accept major credit and debit cards, checks and electronic payments.
• A deposit of 50% is required to schedule any system installation or replacement. The balance is due on completion.
• Invoices unpaid after 30 days are subject to a late charge of 1.5% per month on the outstanding balance.
• Returned checks are subject to a $35 fee.
• Florida sales tax is applied to parts, materials and taxable services as required by law.

5. Financing

Financing is offered through Wells Fargo, a third-party lender. All financing is subject to credit approval by the lender, and the lender sets the terms, rates and promotional periods. True Care Air does not make credit decisions and does not guarantee approval. Promotional terms, including any 0% offer, are the lender's and may change or end without notice.

6. Scheduling and arrival

Our phone is answered 24 hours a day, every day, holidays included, and we take emergency calls around the clock. Appointments are scheduled in blocks. We make every effort to arrive inside the agreed window, but arrival can be affected by the complexity of a prior job, traffic or weather. We will make reasonable efforts to let you know about a significant delay.

Please give us at least 24 hours' notice to cancel or reschedule. A cancellation made with less notice, or a visit where nobody is home to let us in, may be charged the dispatch fee. We may reschedule in the event of severe weather or an emergency outside our control.

7. What we need from you

• Safe, clear access to the equipment, attic, electrical panel and any other area we need to reach.
• Pets secured away from the work area.
• Disclosure of any known hazard, prior repair or existing problem relevant to the work.
• Someone 18 or older present for the visit.
• Any HOA or condo association approval needed before equipment is installed.
• Routine maintenance performed as recommended, and filters changed as directed.

For rental property, we require the property owner's authorization before performing repairs.

8. Warranty

8.1 Installation labor

A system replacement or new installation carries a one (1) year labor warranty as standard. Installation packages that include a JB Warranties extended labor plan carry that plan's longer term instead, up to ten (10) years. The term that applies to your job is stated on your estimate and your invoice.

8.2 Repair work

On a repair, any part we supply and install is warranted for one (1) year from the date of installation, and the labor to replace that same part is warranted for ninety (90) days. This covers the specific part we replaced. It does not extend to other components, to the rest of the system, or to a separate failure elsewhere in the equipment.

8.3 Equipment

New equipment is covered by the manufacturer's own warranty, which on our American Standard and BulletProof AC lines includes ten (10) year parts coverage on registered equipment. We will file and manage manufacturer warranty claims on your behalf, but we do not control whether a manufacturer honors a claim. Keep the documentation given to you at installation.

8.4 What voids a warranty

• Service, modification or repair by anyone other than True Care Air or a party we authorize.
• Damage from flooding, lightning, power surge, fire, pests, vandalism or other external causes.
• Recommended maintenance not performed, or filters not changed.
• Use of non-approved parts or refrigerants.
• Failure caused by a pre-existing condition you knew about and did not disclose.

9. Limitation of liability

To the fullest extent permitted by Florida law, our liability for any claim arising out of work we performed is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, including loss of use or loss of profits.

We are not responsible for equipment failure caused by power fluctuations, inadequate electrical service, work performed by others, or a customer's failure to follow maintenance recommendations. Nothing in this section limits liability for our own negligence where Florida law does not permit that limitation.

10. Florida regulatory compliance

Work is performed in accordance with the Florida Building Code, Florida Statute Chapter 489, and the ordinances of Lee County, Collier County and the municipalities within them. Where a permit is required, we obtain it and the permit fee appears on your estimate or invoice. On jobs over $2,500 where a Notice of Commencement is required under Florida Statute 713.13, the property owner signs and records it.

Nothing in these Terms limits any right Florida law gives you as a consumer of contractor services.

11. Refrigerant

All refrigerant handling is performed by EPA Section 608 certified technicians. We recover refrigerant rather than venting it. Recovery, reclaim and disposal may appear as separate line items. We do not recharge systems using refrigerants that cannot legally be serviced.

12. Website and online booking

Submitting an online booking request does not by itself guarantee a slot. We confirm every appointment. Prices shown in our online booking reflect standard weekday daytime rates; weekend, after-hours and holiday rates in section 4.1 apply based on the time your appointment actually starts.

The replacement cost calculator on our website produces an estimate range for planning. It is not a quote. A real price comes from a load calculation and a look at your home.

13. Your information

How we collect and use your information is covered in our Privacy Policy. We do not sell your personal information. If you give us your number, we may text you about your appointment and your service. You can opt out of marketing messages at any time.

14. Resolving a problem

If something is wrong, call or text Derrik at 239-810-2500 or email dspeck@truecareair.com and give us the chance to make it right. That is how nearly everything gets resolved.

If a dispute cannot be worked out directly, both parties agree to attempt non-binding mediation in Lee County, Florida before filing suit. These Terms are governed by Florida law and any action is filed in the appropriate court in Lee County, Florida.

15. Events outside our control

We are not liable for delay or inability to perform caused by hurricanes, tropical storms, flooding, declared states of emergency, supply chain disruption or other events beyond our reasonable control. We reschedule affected work as soon as conditions allow.

16. Indemnification

You agree to hold True Care Air LLC, its owner and any subcontractor harmless from claims, damages or expenses arising from your breach of these Terms, your failure to provide accurate information or safe access, damage caused by an undisclosed pre-existing condition, or misuse of installed equipment.

17. Contact

True Care Air LLC
13300 South Cleveland Avenue, Suite 56 #829, Fort Myers, FL 33907 (mailing address only)
Phone and text: 239-810-2500
Email: dspeck@truecareair.com
Web: truecareair.com
Florida license CAC1824801

These Terms were last updated September 16, 2026.