✓ 0% Financing — Up to 24 Months | ✓ Up to 10-Year Labor Warranty | ✓ Licensed & Insured CAC1824801 | 📞 (239) 810-2500
Frequently Asked Questions
Everything you need to know about AC repair, maintenance, and installs in SW Florida.
Don't see your question? Contact us or book a service call today.
❄️ Air Conditioning
How often should I service my AC in Southwest Florida?
We recommend servicing your air conditioner at least twice a year — once in spring before the heavy cooling season, and once in fall. Florida’s heat and humidity put extreme demand on AC systems, so regular maintenance helps prevent breakdowns, extends equipment life, and keeps energy bills in check.
Why is my AC running but not cooling my home?
A few common culprits: a dirty air filter restricting airflow, low refrigerant (often a sign of a leak), a frozen evaporator coil, or a failing compressor. Start by checking your filter — if it’s clogged, replace it and see if cooling improves. If the problem persists, give us a call so we can diagnose it properly.
How long should an AC unit last in Florida?
Most AC units in Florida last 8–12 years — shorter than national averages because our systems run nearly year-round. Regular maintenance can extend that lifespan. If your unit is over 10 years old and needing frequent repairs, replacement is usually the smarter investment.
Why is my AC making a strange noise?
Different sounds mean different things. Banging or clanking often means a loose or broken component. Squealing can indicate a worn belt or motor bearing. Hissing may signal a refrigerant leak. If you hear anything unusual, turn the system off and call us before more damage occurs.
How do I know if my AC needs refrigerant?
Signs of low refrigerant include warm air from vents, ice forming on refrigerant lines, longer-than-normal cooling cycles, and higher energy bills. Refrigerant doesn’t just “run out” — low levels mean there’s a leak that needs to be found and repaired. We’ll find it and fix it right.
🔧 Maintenance & Tune-Ups
What’s included in an AC tune-up?
Our tune-up includes a full system inspection: checking refrigerant levels, cleaning condenser and evaporator coils, inspecting electrical connections, lubricating moving parts, checking thermostat calibration, clearing the condensate drain line, and testing overall system performance.
How often should I change my air filter?
In Florida, every 30–60 days is a good rule of thumb. If you have pets, allergies, or a dusty environment, check it monthly. A clogged filter is the #1 cause of AC inefficiency and early breakdowns.
Why is it important to clean the condensate drain line?
Florida’s humidity means your AC removes a lot of moisture from the air. That moisture drains through the condensate line — and in our climate, algae and mold love to grow in it. A clogged drain line can cause water backup, trigger a safety shutoff, or cause water damage. We clear it at every tune-up.
Can regular maintenance really save me money?
Yes. A well-maintained AC runs more efficiently — a dirty or neglected system can use 15–25% more energy than one that’s properly maintained. Catching small issues early prevents costly emergency repairs or premature replacement.
🛠️ Repairs & Service Calls
Do you offer same-day or emergency service?
Yes — in Southwest Florida, a broken AC isn’t just uncomfortable, it can be dangerous. We do our best to offer same-day appointments for urgent situations. Book online or call us to get on the schedule.
What happens during a service call?
Derrik — the owner — shows up personally. He’ll diagnose the issue, walk you through what he found, explain your options, and get the repair done right. No mystery charges, no pressure, no subcontractors.
Should I repair or replace my AC unit?
If the repair cost exceeds 50% of the cost of a new unit, or the system is over 10 years old and breaking down regularly, replacement is usually the smarter investment. We’ll give you an honest recommendation.
Do you work on all AC brands?
Yes — we service all major brands including Trane, Carrier, Lennox, Rheem, York, Goodman, American Standard, and more.
🏠 New Installations & Replacements
What size AC unit do I need for my home?
Sizing depends on square footage, insulation, ceiling height, window placement, and sun exposure. An oversized unit cools too fast without removing humidity, leaving your home clammy. We do a proper load calculation to get it right.
How long does an AC installation take?
A standard replacement typically takes 4–8 hours. We’ll give you a clear time estimate before we start so you can plan your day.
What SEER rating should I look for in a new unit?
In Florida, we recommend SEER 18–20+ given how many hours per year systems run here. Higher SEER costs more upfront but pays back in lower electric bills over time.
📋 About True Care Air
What areas do you serve?
Southwest Florida including Cape Coral, Fort Myers, Bonita Springs, Estero, Naples, and surrounding areas. Not sure if we cover your location? Get in touch.
Are you licensed and insured?
Yes. True Care Air is fully licensed (CAC1824801) and insured in the state of Florida.
How do I book an appointment?
Use our online booking system to pick a time 24/7, or send us a message and we’ll get back to you promptly.
Do you offer warranties on your work?
Yes — we offer up to a 10-year labor warranty on installations. We’ll go over specific warranty details with you at the time of service.
Still have questions?
We’re happy to help. Reach out anytime — no pressure, no sales pitch.
📞 (239) 810-2500
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